ECZ Payments, Refunds & Returns Policy
Order Value less than Tk1,500/= is not eligible for Cash On Delivery (COD) method. In this case, the customer has to pay the full amount through bKash or online Bank transfer (BFTN). Upon receiving the payment into account, the Order will be processed without any delay.
Currently ECZ do not accept COD payment within Dhaka City. COD payment is available for other districts of Bangladesh except Dhaka. In this case, the customer has to pay the full amount through bKash or online Bank transfer (BFTN). Upon receiving the payment into account, the Order will be processed immediately and in most of the cases, items will be delivered to customers’ address by “Pathao Courier” within 2-4 hours at best.
For any kind of heavy parts or machineries order, customer has to make an advance payment through bKash or online bank transfer (BFTN). Additionally, customer may deposit directly into ECZ Bank account to save time.
If the customer receives the product broken or package open or damaged completely. Pls take pictures and email to ECZ at firstname.lastname@example.org for ECZ investigation of the issue. If it seems to ECZ to be a change of mind of the customer or any fraudulent activity of the customer, the claim will declined. Otherwise, for any honest situation, ECZ will take necessary steps to replace/refund fully.
Cash On Delivery (COD) always incur an additional charge from the Courier company who delivers the product to customer and collects the payment in return. So, in this case, an additional charge will be added to the Order Value and ECZ Team will also inform the customer about this issue before shipment of the products.
If a customer wish to change his/her mind after placing an order at ECZ website but before the shipment, he/she is advised to contact ECZ Team immediately to cancel before shipment. Once shipped, shipment cannot be canceled and customer has to return the product at his/her own cost.
If a customer wish to change his/her mind after receiving the shipment or unpacking the product or think that he/she did a wrong selection of the product, in this case it is possible to replace that product with another product(s) available at ECZ web-store subjected to stock availability. Note that, the original product and packaging of the 1st ordered product must remain 100% intact to be eligible for a change of mind. In addition, the courier cost already incurred in the 1st shipment will be adjusted with the replacement product’s Invoice of the 2nd shipment.
In any case, ECZ decision will be considered final and cannot be challenged by any one. By placing an order in ECZ website, every customer accepts the above ECZ Standard Payments, Refunds & Returns Terms and Conditions.