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Product Delivery Policy

 

ECZ Standard Product Delivery Policy

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  1. For Dhaka city only, upon receiving the payment into bank account or bKash, the Order will be processed immediately and in most of the cases, items will be delivered to customers’ address by “Pathao Courier” within minimum hours at best.
  2. Order Value Tk1,200/= or more will be eligible for free delivery across Bangladesh. For Orders value less than Tk1,200/=, a courier cost of Tk120/= will be added manually to the Invoice amount and ECZ will notify the Customer before shipment of the products.
  3. In some areas across Bangladesh where door to door delivery service is not available by courier companies. In that case, the customers will have to collect the product from the nearest Courier Office mentioned & confirmed earlier by ECZ Team.
  4. If you do not receive any product delivery within 2-3days after shipment confirmation by ECZ Team, please contact immediately to ECZ Hotline number to get help to locate the shipment.
  5. For any unexpected case like natural calamities or political events, conflicts or accidental events or national emergencies or any situation beyond ECZ control, if the product delivery gets delayed or returned to sender, ECZ will fully refund the value or re-send the shipment upon customers’ confirmation.
  6. ECZ do not sale/ship any product outside of Bangladesh country.
 
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